Placing an Order

To place an order you must register for a wholesale account. Once approved you can start building your first order.

Fill out our wholesale registration form and one of our experienced sales reps will connect with you shortly to get started.

You will not be asked to pay for your order at checkout, consider the order receipt at checkout your purchase order. In some cases there are products that are out of stock and/or shipping charges need to be added to your total.

Once your order is packed and ready to ship we will provide you with a final invoice and request payment. You can pay for your order via credit card (we can keep this on file for future orders if you like) or via eTransfer.

Pick-up orders can be paid for using cash or debit in person.

Shipping

Shipping is added to your final invoice and is not reflected in your checkout total.

Shipping charges are based on destination, weight and size of the products purchased.

Additional charges may apply when shipping to rural areas.

You will receive a phone call when your order is ready for pick-up.
Most of the time orders are ready same day but can take up to 24 hours.

Once you receive confirmation that your order is ready, please pull into our parking lot at 684 Dufferin Ave and a warehouse associate will bring your order out through the small loading door on the east side of the building. 

Once your order is picked and packed delivery details and tracking will be provided in your final invoice email.

It depends on where you are but we guarantee your order will leave our warehouse within 48 hours. Orders processed here will usually take 3-7 business days to arrive. Delivery details and tracking will be provided in your confirmation email.

We use all major carriers, and local courier partners.

We compare pricing and always get you the lowest shipping cost possible.

Yes we do! We offer free shipping on all orders of $1000 or more.
There is a maximum shipping discount of $100 and this offer excludes shipping on butane, glass cleaner and grow gear.

Product

Contact us! We're here to help.

Whether you operate a dispensary, head shop or online store our experienced representatives can suggest products that fit the demographic of your business and keep your customers coming back for more.

It's easy, just subscribe to our newsletter and follow us on social media and we'll keep you updated on what's new at Kustom. You can also click the 'new' tab on the menu of our website, we add new products weekly.

Follow us on instagram @kustomkulture204

Our objective is that you are 100% satisfied with your purchase, but due to stipulations dictated by our vendors, all claims of damage must be made within 5 business days of receiving your order.

Do not throw out broken/damaged items or original damaged packaging.
Take pictures of the damaged boxes and items and email them to us.

Damaged product will not need to be shipped back but will need to be photographed and submitted via email before disposing.

Damaged items will be replaced on your next order or a mutually agreed upon credit will be provided.

We always aim to make sure our customers love our products, but if you do need to make a return, we’re happy to help. Please keep the following in mind before contacting us to approve your return:

Shipping costs associated with products being returned are the responsibility of the customer.

Accessories will only be approved for return in original, undamaged packaging.

Products approved for return after 30 days will be subject to a 15% restocking fee.

Yes, we are willing to price match with domestic wholesalers on some items but reserve the right to do so on a case-by-case basis.

Customer support

204-453-7473

Send a message

wholesale@kustomkultureshop.com